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FREQUENTLY ASKED QUESTIONS
Questions about the order process, payment, shipping, returns and My Brown Doll can be found on the specific pages.

 

Can we work together?
Are you a blogger, writer, influencer or company? Does our mission and story inspires you? Do you think we can work together and create something beautiful? Don’t hesitate to give us a call or email us. We are motivated by new and creative ideas and are always open to discuss this!

 

What’s the processing time if I order a doll on request?
Depending on the availability of the Barbie and the clothing and accessories wishes, the processing time could lead up to a couple of weeks. We do our best to make your ultimate Barbie. Almost everything is handmade and we strive for the best quality. Good things take time, so we hope for your understanding. We kindly ask you to keep this in mind when you have a special request and want it finished before a specific date.

Are your products save for my child?
Yes they are. Every toy that is sold in our Webshop is CE and EN71 certified, which means that the product complies with the essential requirements of the relevant European health, safety and environmental protection legislation.

 

Do you also sell toys for boys?
We are always looking for new products, which means that we would also like to add toys for brown boys to our assortment. However, we find it important that these toys are educational and appropriate for a boy to play with. At this moment we still did not find any products which meets both these requirements. Do you know a company? We are open for any suggestions!